Ambulance Nj - Police, Fire and Ems 911 Dispatch Consolidation In Hendricks County, Indiana
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It's a coarse story: An incident occurs requiring urgency personnel from separate agencies or jurisdictions to respond. Once on the scene, difficulties arise because disparate radio tool makes it hard for those agencies to communicate.
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How is Police, Fire and Ems 911 Dispatch Consolidation In Hendricks County, Indiana
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In new years, Hendricks County, Ind., had such an incident. Fire personnel couldn't review once on the scene - prompting intense discussion, and now action, in the form of a new radio law and the consolidation of four dispatch centers into one.
"That was one of the things that helped kick this off," said Larry Brinker, executive director of the new Hendricks County Communications Center, which resulted after negotiations and consultations with police, fire, urgency curative services (Ems) and communal works. "We had a fire, and four separate agencies showed up with four separate radios. As they were fighting the fire, we had to go around and [give] extra radios to every person so they could communicate. Now they all have the same capabilities on the same channel."
About three years ago - after this incident - Hendricks County commissioners agreed that enhancing 911 communications was critical, and blessed the spending of a 911-surcharge fund on new communications technology.
Funding Dilemma
Knowing this funding was ready had police, fire, Ems and communal works dreaming of shiny new facilities, and spiffy new technology and capabilities - and the customary plan sought to make it all happen by outfitting all four dispatch centers with such things.
Officials knew what kinds of new technologies they wanted in the centers, but found that the .5 million generated by a monthly surcharge for 911 urgency services - which was added to every phone line since 1995 - and some federal grant money wouldn't suffice for the four centers. Equipping all four centers with the technology they envisioned would cost million.
"Everybody wanted to keep their own dispatch centers, but they wanted all the technology options they could perhaps have," Brinker said.
"The customary plan we put together, which was going to outfit all four dispatch centers with about three-quarters of the capabilities, was going to cost about million," Brinker said. "We pared it to where we'd control two centers, and that got us down to .5 million at about 75 percent of the technology. When we brought it down to one location, that freed up sufficient of the savings that we were able to get 100 percent of the technology we wanted, and do it at the cost we had to work with."
The supervene is a new communications town with state-of-the-art tool that dispatches for police, fire and urgency curative in Hendricks, Avon, Brownsburg, Danville and Plainfield counties.
"In the past, a 911 call might get transferred two or three times before it got to the right place," Brinker said. "Now, all 911 calls come to one location, and the call-taker enters the facts into the computer."
Having all the dispatchers in one building meant a merge of things. One, fewer dispatchers would be needed; and two, personnel would be used more efficiently. The county employed 38 call-takers, down from 49 prior to the consolidation. The town includes 13 workstations for dispatchers, and each station has six flat video screens that display facts about incoming calls.
When there were four centers, each needed to be staffed with two or three call-takers. If there was an urgency in one area, the call-takers in one of the centers were overwhelmed while the call-takers in the other centers weren't busy. "Now we have eight to 11 people scheduled on duty to deal with multiple emergencies throughout the county," Brinker said.
The goal was to get down to the 38 dispatchers through relinquishment and attrition, and that's exactly how it happened, Brinker said. "No one was fired."
One Radio System
Another piece of the consolidation is a coarse radio law and tool among police, fire and Ems - a far cry from the days when separate departments would show up with separate radio equipment.
All 250 urgency vehicles in Hendricks County, including police cars, fire trucks and ambulances, are qualified with a laptop or other digital device, as well as a radio. Prior to the consolidation, there were essentially three separate radio systems throughout the state, including a local 800 Mhz law and a state 800 Mhz system. Unfortunately one was analog and one was digital. "The bad news was that even though [both] were 800, they still couldn't talk to each other," Brinker said.
Now the county's law is digital and allows radio communications like never before, as every person has the same equipment, even the Swat teams, Brinker said. "The Swat teams commonly voyage with other agencies. They now have the exact same equipment, the same capabilities, and that makes a big difference."
If there's a nonemergency call to the police, it's transferred right to the squad car nearest the incident, as each car will soon be qualified with a Gps device. The police unit will then sass by voice, over the radio or by pressing an "en-route" button on the computer. All 250 urgency vehicles will be qualified with a Gps device so that dispatchers can see the exact location of every vehicle. Dispatchers can also call up three-dimensional aerial photos of a house or company to alert first responders of the locations of doors, windows and other features of the structure.
Local police personnel can review directly with dispatch and with every other unit. "All of law promulgation is working on one talk group and every person can hear what the other departments are doing," Brinker said. "The way we do that is we only broadcast the urgency dispatches over the radio because the rest of it is done over a movable data final in the cars."
Sheriff Dave Galloway expects some of the kinks to be worked out of the law when the Gps devices are in place and every person becomes familiar with multiple agencies. "I'm the sheriff of the county, and I'm not notified on some major events that take place in a timely manner," he said. "It's minor stuff really, getting coordinated on description services, jurisdictions and things like that. We have new people working together in the dispatch center. It's a new law and they're studying and sometimes they don't know who's been notified, who hasn't been notified and who needs to be notified. And we don't have Gps operational yet. Right now we have officers being sent from too far away."
Eye on Indiana
That functionality makes Hendricks County unique in the state, and other regions are watching to see how the law will work. "That's not even very coarse among personel cities," Brinker said. "Larger cities will originate a north district and a south district where they'll have the quality of switching channels to talk, but they're not always on that one channel."
An example of the new system's value was obvious recently when an armed robbery was broadcast over the 800 Mhz radio law in Plainfield. Two officers from the city of Avon happened to be driving through Plainfield and heard the radio call. They arrived on the scene within seconds and set up a perimeter before Plainfield officers arrived. Once on the scene, all units were able to review via the radio system. With the old law in place, those Avon officers would never have known about the robbery and would have driven right through town.
The county purchased 500 transported radios, an further radio tower, Motorola Moscad firehouse and weather alerting systems, and qualified all police cars with Motorola Ml 900 laptops.
"With the firehouse alerting, each time a fire run comes out, it will set off the tones at the firehouse, and it has the capabilities of opening the garage doors, can turn on and off lights in definite areas of the firehouse and also turns on the speakers in the firehouse, so they can hear the call throughout the building," Brinker explained.
"It was time we in Hendricks County had the quality to talk to each other," Galloway said. "The communal will be better served with this system. The quality to review is of vital importance to communal safety, and I'm in favor of one law so that police, fire and Ems can communicate. This is going to be definite for the citizens of Hendricks County."
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